Agent Builder

Create, shape and publish the AI agents that answer for you.

At a glance

  • Templates that arrive working
  • Voice, languages and tools set per agent
  • Publish gates — nothing reaches callers unpublished
  • Versions keep the history of every change
Agent Builder

The agents list

Every agent is a card with its state in view; create from a template and the agent arrives with a working setup to refine, not an empty form.

The section rail

An agent's full settings ride one rail: identity, voice, persona, flow, prompt, rules, knowledge, answers, tools, tickets, routing, tuning and advanced — one place, no hunting.

Voice and languages

Pick the voice and the languages the agent speaks; dialect rules can choose by caller group, so each caller hears what fits them.

Knowledge and answers

Bind the collections the agent answers from and shape how answers are given — grounded in your data, refusing what it cannot find.

Tools and tickets

Enable the tools the agent may call — each behind its verification level — and decide how follow-up tickets are raised from a conversation.

Publish and versions

Nothing reaches callers until you publish; the publish bar keeps every version, and the test console talks to the draft before any caller does.

  1. Create from a templatePick a template and the agent arrives with a working setup to refine.
  2. Tune voice and toolsChoose the voice, the languages and the tools the agent may use.
  3. Publish when readyNothing reaches callers until you publish; versions keep the history.