Analytics

The numbers behind every conversation, over any range.

At a glance

  • Ranges of 7, 30 or 90 days, with comparison
  • Volume, resolution, duration, transfers, quality and cost
  • Charts by day, week or month, split by channel
  • CSV export of the rows behind the charts
Analytics

Key figures

Total conversations, resolved by AI, average duration, transfer rate, average quality and cost per conversation — each carrying its change against the previous period when comparison is on.

Volume by channel

A stacked area or grouped bars, grouped by day, week or month, with View Data opening the numbers behind the picture.

Outcomes and export

Outcome bars name how conversations ended and how many; Export CSV hands you the rows behind every chart.

  1. Pick range and comparisonSeven, thirty or ninety days, with or without the previous period beside it.
  2. Read the key figuresVolume, resolution, duration, transfers, quality and cost — one strip.
  3. Export the dataExport CSV hands you the rows behind the charts.