Advanced Limits

The numbers under the hood, readable but not editable here. Four facts are managed by {product}; two more settings live on their own panes, and this screen points the way.

At a glance

  • Routing confidence and the knowledge floor in view
  • Silence timeout and max call duration beside them
  • Each value wears a managed-by badge, no control
  • Pointers to where the movable settings live
Advanced Limits

Managed by {product}

Four fact rows: routing confidence, the knowledge floor, the silence timeout and the max call duration. Each is a value beside a managed-by badge and deliberately carries no control — these are read here, set by {product}.

Set on their own panes

Two settings look advanced but live where they belong: the spoken-list threshold on Knowledge Rules, and name retries on Conversation Flow. This card points at both rather than duplicating them.

  1. Read the managed fourRouting confidence, the knowledge floor, the silence timeout and the max call duration — each a value with a badge, nothing to edit.
  2. Follow the pointersThe spoken-list threshold is set on Knowledge Rules, and name retries on Conversation Flow — the second card points at both.
  3. Trust the valuesWhat is managed by {product} cannot drift by accident — the pane shows each value, so the numbers are never a mystery.