Caller groups

Named sets of caller numbers, used by the agents' language rules.

At a glance

  • Named sets of caller numbers
  • One number can sit in several groups
  • Language rules pick the dialect by group
  • Create, rename and retire groups at any time
Caller groups

What a group is

A named set of caller numbers — a branch, a company, a family. One number can belong to several groups at once.

Where groups act

Agent language rules pick the dialect or language by group, so the right caller hears the right voice without anyone choosing per call.

  1. Create a groupName it after the people it holds — a branch, a company, a family.
  2. Add the numbersMembers are phone numbers; one number can sit in several groups.
  3. Use it in rulesAn agent's language rules can pick the dialect or language by group.