Callers
Everyone who has reached you — one directory, every contact remembered.
At a glance
- Everyone who reached you, in one directory
- Identity and full history on each caller's page
- A timeline of every contact and how it ended
- Groups that feed the agents' language rules
The directory
One row per person who has reached you, whatever the channel, with their latest contact beside the name.
A caller's page
The identity, an editable name, and the full timeline of every conversation with that person — each entry one click from its record.
Identities
A person can reach you from several numbers and addresses; the page lists each identity they have used, so the history stays one history.
- Open a callerA caller's page gathers their identity and every conversation with them.
- Follow the timelineThe history shows each contact, its channel and how it ended.
- Group the numbersCaller groups collect numbers for the agents' language rules — the next page explains them.