Conversations

Every call and chat, transcribed, summarised and searchable.

At a glance

  • Every call and chat in one list
  • Filters by channel, outcome, review state and date
  • Summary, duration, quality and cost on every row
  • Each row opens the full record
Conversations

The list

Every conversation is one row: channel, caller, a one-line summary, the answering agent, the outcome chip, duration, the quality score and when it happened — with pages below when the list grows.

Filters and search

Search by caller or number, and narrow by channel, status, review state and agent; the dates control also separates real traffic from test traffic.

Review Queue and New

Review Queue gathers conversations flagged for a human look; New starts an outbound conversation from the workspace.

  1. Filter the listNarrow by channel, outcome or date to find the conversations that matter.
  2. Scan the summariesEach row carries a one-line summary, the outcome, the duration and the cost.
  3. Open the recordA row opens the full conversation — the next page explains it.

Tip — The Recent list on the Overview is this screen's newest eight rows.