Flow builder

The canvas where an agent's conversation path is drawn.

At a glance

  • Blocks for greetings, questions and actions
  • Wire the path an answer follows
  • A test console to talk to the draft
  • Publish from the same canvas
Flow builder

Blocks

Greetings, questions and actions are draggable blocks on the canvas — each block one step the agent can take.

Wiring

Connect blocks so the agent knows where each answer leads; the whole path stays visible on one canvas.

Test and publish

The test console talks to the draft agent as a caller would; when it answers right, publish ships it from the same canvas.

  1. Drag the blocksEach block is a step — a greeting, a question, an action.
  2. Connect the pathWire blocks together so the agent knows where each answer leads.
  3. Test in the consoleTalk to the draft agent yourself before any caller does.