Tickets
The follow-ups that outlive a call, tracked to their close.
At a glance
- Follow-ups tracked from open to closed
- SLA windows that notify before and at breach
- The full message thread on each ticket
- States visible at a glance across the list
The list
Every follow-up with its state, priority and assignee visible per row, so where everything stands is one glance.
A ticket's thread
The messages and replies live in one thread; email replies land in it by themselves, and every article records what was sent and when.
SLA notices
Approaching and breached response windows raise notifications on their own — the bell and, if you chose it, your email.
- Track the statesEach ticket moves through open, pending and closed — the list shows where everything stands.
- Watch the SLAApproaching and breached response windows raise notifications by themselves.
- Open the threadA ticket's page holds its messages and replies in one thread.