From signing up
to answering calls.
Most businesses are live inside a week, and the week is mostly spent deciding what the agent should say rather than making anything work.
Five steps, and none of them is a project.
This is the setup a new workspace actually walks through. Every step can be skipped and come back to, and the workspace works at every point in between.
Connect a Channel
Give people a way to reach you — a number, WhatsApp, the web, or email.
Point an existing number at Kasper, connect WhatsApp, or drop the web widget on your site. None of them is required to carry on — you can add the channel last and still hear the agent work.
- Phone number
- Connected
- Web chat
- Connected
- Connected
Add Knowledge
Upload what you know, or import it from your website.
Upload documents and spreadsheets, or give it your website and let it read that. Everything it extracts is shown to you as a preview, and nothing is saved until you confirm it.
- Documents read
- 18
- Table rows
- 1,240
- Waiting on you
- 3
Create Your Agent
Start from a template, or from nothing at all.
Pick one of the four templates or start blank. Name it, choose the voice and the language it opens in, and read the rules it will follow — all of which you can change later without starting again.
- Template
- Reception
- Voice
- Layla
- Opens in
- Iraqi Arabic
Test It
Talk to your agent before anybody else does.
Talk to it yourself, in the browser, before a customer ever does. Ask the hard question. Watch the transcript, see which knowledge it used, and change the rule that made it answer the way it did.
- Test calls
- 6
- Transcript lines
- 48
- Rules edited after
- 2
Invite Your Team
Bring in the people who will work alongside it.
Bring in whoever will pick up what the agent hands over. Each person gets a role, and a role decides what they can see — not a checkbox somebody remembers to tick.
- Operators
- 4
- Roles in use
- 3
- Pending invitations
- 1
Ninety seconds, and two things were done.
The conversation on the left; what the system did on the right. An appointment was booked, a question it could not answer became somebody’s work, and nobody typed anything.
- Kasper
عيادة نورثگيت، صباح الخير. شلون أگدر أساعدك؟
Northgate Clinic, good morning. How can I help?
Answered on the first ring, in Iraqi Arabic — resolved from the number that was called before the caller said anything.
- Caller
اكو موعد فاضي هاليومين؟
Is there a free appointment in the next couple of days?
No menu, no keypress, no "please say one of the following".
- Kasper
عدنا موعد الخميس الساعة عشرة، وموعد ثاني الجمعة الساعة وحدة.
We have Thursday at ten, and another on Friday at one.
Read out of the clinic’s own appointment table — an exact row lookup, not a search that might have been close.
- Caller
وشكد يكلف تنظيف الأسنان؟
And how much does a scale and polish cost?
A different subject mid-call. The agent keeps the appointment it was about to book.
- Kasper
السعر مو مكتوب عندي، بس أگدر أخلي وحدة من الموظفات تتصل بيك وتگلك.
That price is not in what I have, but I can have somebody call you back with it.
It does not know, so it says so. The agent answers only from the knowledge it was given — a guess here is the failure this product was rebuilt to remove.
- Caller
زين، سجّلني بموعد الخميس.
Fine, book me the Thursday one.
The booking goes through while the call is still open.
- Kasper
تم، الخميس الساعة عشرة. راح توصلك رسالة تأكيد.
Done — Thursday at ten. You will get a confirmation message.
Appointment written, confirmation queued, and a ticket drafted for the price question with the transcript attached.
Between the people calling you and the systems you already run.
Kasper is not another place to check. It takes the conversation, and then it goes and does the thing in whatever you already use.
Ways in
- A phone callThe number you already publish
- A WhatsApp callNot yetThe same agent, on the app they already use
- A WhatsApp messageWritten, on the same thread as the call
- Chat on your websiteNothing to install
- Voice on your websiteTalking, in the browser
- An emailThreaded onto the same ticket
Kasper
One agent, one conversation
- Works out who is calling and what language they want
- Reads your knowledge before it answers, never during
- Follows the rules you wrote, in the order you wrote them
- Writes the transcript and the ticket while the caller is still on the line
- Files the summary the moment the call ends
Your systems
- Your customer recordsFind who is callingUpdate their details
- Your calendarBook an appointmentMove an appointmentCancel an appointment
- Your helpdeskRaise a ticketUpdate a ticketRead their open ticketsTransfer to a person
- Messaging and emailSend a WhatsApp messageSend an emailSend an SMSNot yet
- PaymentsSend a payment link
- Anything else you runCall your own API
Bring the question you think will break it.
The fastest way to find out whether this works for your business is to hear it fail — or not — on your hardest call.