Real estate,
every enquiry answered, every viewing booked.
A property enquiry is worth answering within minutes and usually arrives at nine in the evening, which is precisely when nobody picks up.
The calls that cost you something.
Not a list of features you do not have — the four situations that already happen every week.
The enquiry arrives outside working hours
Somebody sees a listing at ten at night, calls, gets voicemail, and calls the next agency instead.
The same twenty questions, per property
Is parking included, which floor, is it furnished, when is it available, what is the service charge. Twenty questions across a hundred listings is two thousand facts nobody has memorised.
Most callers are not ready, and finding out takes the call
Qualifying budget, area and timing is the part that decides whether an agent should spend an hour on somebody — and it happens last.
Hot leads go cold in the handover
A serious buyer who has to be called back twice is a serious buyer somebody else is talking to.
One answer per problem, in the same order.
Everything below is something the product does today, on the call, without anybody being asked to change how they work.
The enquiry arrives outside working hours
It answers, and it knows that listing
Every property’s details — size, floor, price, service charge, what is included — are rows the agent reads exactly. The caller gets a real answer at ten at night rather than a promise of one tomorrow.
The same twenty questions, per property
One table, and the agent has all of it
Add a listing as a row and every question about it is answerable that minute. Change the price and the next caller hears the new one.
Most callers are not ready, and finding out takes the call
It qualifies before it books
The agent asks what you would ask, records the answers on the caller’s record, and books a viewing for the ones that fit — so your agents’ diaries fill with people who are actually looking.
Hot leads go cold in the handover
It hands over while they are still on the line
When a caller matches what you told it matters, the agent transfers to whoever is on duty rather than taking a message — and the transcript is already on the record when they pick up.
What one of these actually sounds like.
An after-hours enquiry: the listing answered from the table, the caller qualified, the viewing booked.
- Caller
شفت الشقة بالمنصور، الطابق السادس. بعدها موجودة؟
I saw the flat in Mansour, sixth floor. Is it still available?
- Kasper
إي، بعدها موجودة. مئة وأربعين متر، ثلاث غرف نوم، مفروشة، وموقف سيارة واحد ضمن السعر.
Yes, still available. A hundred and forty square metres, three bedrooms, furnished, and one parking space included.
- Caller
والإيجار؟
And the rent?
- Kasper
مليون ومئتين ألف بالشهر، أجور الخدمة مئة ألف. تحب أحجزلك معاينة؟ عدنا غداً الساعة أربعة أو السبت الصبح.
One million two hundred thousand a month, with a hundred thousand service charge. Would you like me to book a viewing? We have tomorrow at four, or Saturday morning.
- Caller
غداً الساعة أربعة زين.
Tomorrow at four is good.
The four numbers this comes down to.
Computed from the conversations themselves, on every agent, queue, channel and hour of the day.
- Average speed of answer
- A property enquiry is competitive within minutes, not hours.
- Containment rate
- How many enquiries were fully handled without an agent’s evening.
- Transfer rate
- The qualified ones, which is what you want your agents’ time spent on.
- Cost per conversation
- Against the value of one let or one sale, this is the easiest number on the page.
Hear it answer a real estate call.
Bring the question your team dreads. Fifteen minutes is enough to know whether this belongs on your phone.